General Policy As a marketplace, we strive to ensure a seamless shopping experience. While we facilitate transactions between buyers and sellers, all products are sold directly by independent sellers. Each seller may have their own policies regarding returns, refunds, cancellations, exchanges, and shipping. Customers must review the seller's specific policy before making a purchase.

Returns & Refunds

Our Hassle-Free Return Policy

We want you to love your purchase! However, if your order arrives damaged in transit or has a manufacturing defect, we’re here to help.

✅ Eligible Returns (For Domestic Orders - India)

• Returns are accepted only if the product has any transit damage or manufacturing defect.
• Returns should be requested within 24-48 hours of receiving your order, along with the unboxing video and pictures.
• If the product packaging is tampered, damaged or opened by force refrain from accepting the orders and reach us immediately at our support number 9790189822 or email us at hello@fancy.in.   
• Customers should raise a request for a return or refund based on referring to the seller's individual return policy via email.
• If the seller offers/accepts returns, the product must be in its original condition, unused, and with all tags and packaging intact.
• Customers must initiate return requests by contacting us directly, we will assist you with the return with the help of our Seller team.
• Refunds will be processed once the seller confirms the product’s return and goes through the inspection,  post that the amount will be refunded and credited  to your respective account within 10 business days.

❌ Non-Returnable Items

• Orders shipped outside India are not eligible for return.
• Items purchased at discounted prices are not returnable.
• Custom-made products are specially crafted for you and cannot be returned.